|
|
Testimonials
If I had to pick the people who have
had the most impact on the support team, Shirley would be at the top of
the list. Through Shirley's leadership, team was able to set goals,
adopt an organizational structure, and prioritize a list of action
items. - PC Support/Service Representative
I really enjoyed working with Shirley.
Her professional atmosphere as well as her knowledge on Excel and Access
Databases, were essential to the roll out of our product. If I have a
need for her services in the future, she will be the first person I
would call for assistance. I would highly recommend her to future
clients. - Offer
Manager
Shirley created an instructor's guide,
which will be very valuable for our current team instructors as well as
future instructors who will be doing sustaining training. The guide is
filled with helpful information, such as data sheets with fields
students will use in class. Shirley was aggressive in contacting
representatives to find out what are the most critical tasks to include
in training classes. She responded to their requirements by writing many
quick help sheets to supplement the training.
- System Analyst/Training Project Leader
Shirley has many traits and skills
which enable her to be successful. She is committed to achieving
results, dedicated, a good facilitator, dependable and thorough, action
oriented and takes initiative, and an excellent trainer. -
IT Manager
Shirley
was critical to the success experienced by the functional team. Her
experience and skills in project management helped the team to get and
stay on track. She helped us with problem solving, defining our
requirements and development of test cases. Because of her system
background, she knew exactly what had to be accomplished and the
order/timeframe that it should be accomplished in. She was extremely
instrumental in helping me understand the scope of the project. She was
always accessible so that I could ask questions, explore issues and get
assistance. - System
Deployment Project Leader
Click here for more |
|
Consulting Services by
Shirley Lee
a.k.a. Meeting Wizard)
Meeting
Facilitation
(Click here to see
examples)
Shirley Lee has formal training and certifications as a facilitator.
She enjoys helping people have effective meetings, idea generation
sessions, and better decision making usng a variety of techniques.
Also available is coaching
for meeting leaders and teams
Top of
Services
List
Change
Management:
-
Change Roles (Coach, Agent, Leader,
Sponsor, Planner, Innovator, Communicator, Worker)
-
Transition Planning
-
Work Redesign
-
Organization Redesign
-
Process Mapping
-
Vision, Mission, Goal Development
Shirley Lee enjoys helping leaders and teams
develop good change management plans considering the transition required by
those effected. She began working with teams on change issues after
taking a course in Work Re-Design in 1994. Later she increased her
knowledge by taking Implementations Management Association’s (AMA)
Accelerating Change in 1995 and Arbineger’s Managing Results in 1998,
as well, as receiving facilitation certifications and team training.
Top of
Services
List
Team
Building:
(Click here to see
courses)
-
Leadership/Roles
-
Decision Making
-
Vision/Mission/Goal Development
-
Coaching/Mentoring
-
Process Mapping
-
Meeting Participation
-
Communication/Work Styles
-
Problem Solving Techniques
-
Managing Conflict
-
Events and Activities
-
Feedback for Member Improvement
-
Team Planning
-
Identifying Customer Needs
-
Brainstorming and Idea Generation
-
Project Management
Shirley Lee received instructor certification for team-building courses in 1993
and 1995, as well as other employee empowerment and facilitation training.
See also - coaching and
personal consulting services
Top
of
Services
List
Employee
Effectiveness: (Click here to see
courses)
Shirley Lee has helped teams and individuals to become more effective in
their work and plan for additional improvement and development.
Top of
Services
List
Developing
Communications:
Shirley Lee has written internal communications
and presentations for companies she worked with. She also has worked
on the Dallas chapter of ASTD website, written articles for and proofed
their newsletter since joining in 2000. In 2006 she served as Editor
of their newsletter and their Webmaster . She has also had multiple
articles she wrote published.
Top
of
Services
List
Instructional Design:
-
User Manuals
-
Lectures and Seminars
-
Step-by-Step Reference Guides
-
Technical Quick Guides (Click here to see
examples)
-
Job or Task Aids
-
Hands-On Computer Classes
-
Power Point Presentations
-
Presentation Scripts
-
Self-paced Guides
-
Trainer/Facilitator Guides
-
Team Building Activities
-
Train the Trainer Sessions
-
Vendor Research and Review
Shirley Lee has been a Training and Development Specialist since 1986 and has
experience in a variety of training and development areas. In 1992 she studied
Technical Writing and in 1996 she completed One-Stop-Documentation
training, which is designed to take training development from outline to
manuals and finally to accompanying slide shows.
Top of
Services
List
Delivering
Training
Shirley Lee has been a Training and Development Specialist since 1986 and has
experience in a variety of training and development areas.
Top of
Services
List
Assessments, Profiles, & Surveys
-
DISC Personal Profile (Dominant, Influencing, Supportive, Conscientious)
-
Managing Work Expectations - Transforming
Attitudes Profile
-
SDI - Strength Deployment Inventory
(Blue, Red, Green)
-
Team Effectiveness Inventory
-
Transition - The Personal Path through Change
Shirley Lee has worked with various types of
teams and leaders utilizing various assessments tools to find where they are
and help them with planning where they want to go.
Top of
Services
List
Project
Management: (Click here to see
courses)
-
Staffing
-
Tasks/Action Items
-
Goals/ Priorites
-
Timelines
-
Budget/Cost
-
Milestones/Critical Path
-
Training
Shirley Lee has been involved in many major
project activities since 1986 including: information systems design, process
development, and quality improvement. She began actively exercising the role
of project team leadership and planning Project Management in 1993. Shirley
continued to polish her skills and eventually started helping others to
learn some project planning basics in 1996 through both seminars and
self-teaching materials.
Top of
Services
List
Microsoft Office Design:
-
Office Product Forms or Databases
-
Other Microsoft Product Knowledge
(Front Page, Project, Publisher, MS-DOS, Windows)
Shirley Lee obtained Microsoft Office Master by getting Expert MOUS Certification
in 2000 for four primary applications. She has developed Access
databases for clients and Dallas ASTD, as well as Excel databases and forms
in both Excel and Word. For information on MOUS
certification, see Microsoft web site via
www.mous.net.
Top of
Services
List
System Implementation:
-
Selection/specification criteria for systems/software
-
Development of project and deployment plans
-
Lead meetings for design or requirements
-
Technical writing for help documentation and user guides
-
Resolve problems with software installation
-
Data Conversion
-
Develop and/or conduct test cases
-
Process mapping and documentation
-
Conduct training
-
Develop databases and reports
-
Impromptu, PeopleSoft, Registrar
Shirley Lee was a Business Systems
Analyst who has worked in various roles related to system implementation since
1984. Since becoming a consultant in 2000, she has also helped clients with system
design, implementation, and training. Shirley has a BABA in Management Information Systems and has achieved
Microsoft Office Master in the MOUS certification program. She has
training in Managing Software Development. For information
on MOUS
certification, see Microsoft web site via
www.mous.net.
Top of
Services
List
|
