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Training for teams

Team graphics created by ---.Jonathan D. Lee --- exclusively for Shirley Lee.

Technicomp's Team Building Courses

Teams for Excellence Series

Conflict Management for Teams Series

Advance Team Problem Solving Series

Self-Directed Teams Series

Achieving Excellence with Process Improvement Skills for Teams


Teams for Excellence (Estimated time as full workshop 2-3 Days)

Target Audience: All workers involved in teams as members, leaders, facilitators and recorders; and also any others who must support team efforts.

Introduction to Teams for Excellence (Estimated Time: 2 - 4 hours)

  • What is a team?
  • What benefits do teams offer?
  • When should teams be used?
  • What makes a high-potential, high-energy team?

Stages of Team Development (Estimated Time: 2 - 3 hours)

  • Gain acceptance
  • Build trust
  • Achieve cooperation
  • Perform the task

Roles of Team Participants (Estimated Time: 2 - 3 hours)

  • Team members
  • Team leaders
  • Facilitator
  • Recorder

Conducting a Meeting (Estimated Time: 2 - 3 hours)

  • Creating and following an agenda
  • Stating the purpose and expected outcomes
  • Assigning between-meeting responsibilities
  • Evaluating meetings

Types of Teams (Estimated Time: 1 - 2 hours)

  • Choosing the right team for the task
  • Characteristics that define team types

Technical Requirements of Teams (Estimated Time: 3 - 6 hours)

  • Identifying goals and tasks
  • Identifying a results-oriented approach
  • Problem solving methods
  • Monitoring progress

Decision Making (Estimated Time: 1 - 2 hours)

  • Pros and cons of several methods
  • Decision by authority or by default
  • Decision by consensus

Interpersonal Skills (Estimated Time: 2 - 5 hours)

  • Importance of clear, open communication
  • How to speak effectively
  • How to practice good listening skills
  • How to give and receive constructive feedback

Interpersonal Skills (Estimated Time: 2 - 5 hours)

  • Importance of clear, open communication
  • How to speak effectively
  • How to practice good listening skills
  • How to give and receive constructive feedback

Handling Potential Problems (Estimated Time: 2 - 3 hours)

  • How to recognize and address problems
  • How to address a team's lack of energy
  • How to keep a team moving forward




Conflict Management for Teams (Estimated time as full workshop 1 Day)

Target Audience: All team participants, in any type of organization.

Rethinking Conflict (Estimated Time: 1 - 2 hours)
  • Common misperceptions
  • Positive side of conflict
  • Benefits of managing conflict
Types of Conflict (Estimated Time: 1 - 2 hours)
  • Definitions of and reasons for task-related, relational, and mixed conflicts
  • Why it's important to know how each type differs
  • How to recognize a relational conflict
Forces that influence conflict (Estimated Time: 1 - 2 hours)
  • Influences of power, face-saving and climate
  • How to prevent influences from blocking successful conflict management
Conflict Management Styles (Estimated Time: 1 - 2 hours)
  • Descriptions, advantages, and disadvantages of 5 conflict management styles.
Managing Conflict  (Estimated Time: 1 - 2 hours)
  • Identifying and diagnosing a conflict situation
  • Choosing an appropriate conflict management style
  • Addressing the conflict
  • Reaching common ground
Strategies for Dealing with Relational Conflict  (Estimated Time: 1 - 2 hours)
  • How to address a relational conflict
  • How to deal with anger and face-saving
Communication Skills  (Estimated Time: 1 - 2 hours)
  • Role of communication in a conflict situation
  • How we send and receive messages
  • Practical guidelines on listening, responding, and questioning


Advance Team Problem Solving (Not offered as full workshop, only as facilitated modules)

Target Audience:  All team members who are responsible for improving their internal or external relationships.

Identifying Customer Needs  (Estimated Time: 4 - 8 hours)
  • Build awareness of customer/ supplier relationship
  • Set goals based on customer needs
  • Session may be for a single team or multiple cross-functional teams
Process Mapping & Analysis  (Estimated Time: 2 - 4 hours)
  • Document steps
  • Isolate problem causes
  • Identify non-value added work or delays
Domain Analysis  (Estimated Time: 2 hours)
  • Identify demands placed on team by others
  • Develop plans for responding to demands
  • Reduce demands or change response


Self-Directed Teams (Estimated time as full workshop 1/2 Day)

Target Audience:  Any employees who need initial or refresher training in the basics of self-directed teams.

Definition of Self-Directed Teams (Estimated Time: 1 hour)
  • How self-directed teams differ from other teams
  • Typical size
  • Levels of responsibility and authority
Why Organizations Have Established Self-Directed Teams (Estimated Time: 1 hour)
  • Benefits realized by organizations
  • Benefits realized by individual team members
  • Difficulties encountered by teams
Self-Directed Teams' Responsibilities (Estimated Time: 1 hour)
  • Why responsibilities may vary from one team to another
  • How teams' responsibilities increase
  • Work- or task-related responsibilities
  • People-related responsibilities
Typical Structures of Self-Directed Teams (Estimated Time: 1 hour)
  • Team leadership
  • Key area representatives
  • Team coordinators
  • Team meetings
  • Support services
How Self-Directed Teams Evolved (Estimated Time: 1 hour)
  • Traditional employee-manager relationship
  • Evolution of teams during the past several decades
  • Where self-directed teams have been established
How Self-Directed Teams are Established in an Organization (Estimated Time: 1 hour)
  • Role of steering committee
  • Role of design team
  • Factors that contribute to a team's success
  • Factors that may lead to failure
Development Pattern of Self-Directed Teams (Estimated Time: 1hour)
  • Four common stages
  • Unique considerations of self-directed team development
  • Changes in a team's relationship with its (former) super


Achieving Excellence - Process Improvement Skills for Teams (Estimated time as full workshop 1.5 Days)

Target Audience:  All team members who are responsible for improving their processes, particularly those in service organizations,

administrative and support functions and government agencies.


Achieving Excellence - STRATEGY
Overview of Process Improvement (Estimated Time: 1 hour)
  • Purpose, benefits and basic activities of process improvement efforts
  • Importance of clear communication and documentation of the team's efforts
Selection (Estimated Time: 1 hour)
  • Four-step procedure to select an appropriate process improvement opportunity
  • Functional vs. cross-functional processes
  • Common errors during selection
Definition (Estimated Time: 1 hour)
  • Definitions of process characteristics
  • How to identify process work activities
  • Purpose and symbols of flowcharts
  • How to write a detailed problem statement
Simplification (Estimated Time: 1 hour)
  • How to make immediate, temporary fixes to prevent problems from reaching customers
  • Definitions of customer value-added activities, operational value-added activities, and non-value-added activities
Measurement (Estimated Time: 1 hour)
  • Determining when, what and how to measure
  • Process vs. output characteristics
  • How to decide what type of data to collect
  • Common data collection and analysis tools
  • Assigning responsibilities, communicating efforts, and documenting results
Implementation and Improvement (Estimated Time: 1 hour)
  • Activities necessary for successful implementations
  • Importance of ongoing improvement efforts
  • Using benchmarking
Achieving Excellence - TOOLS and TECHNIQUES
Idea Generation (Estimated Time: 1 hour)
  • Brainstorming
  • Nominal group technique
  • Affinity diagrams
  • Storyboards
Idea Analysis (Estimated Time: 1 hour)
  • Cause-and-effect analysis
  • Force field analysis
Data Gathering (Estimated Time: 1 hour)
  • Sampling techniques
  • Check sheets
  • Frequency tables
Data Analysis (Estimated Time: 1 hour)
  • Pareto diagrams
  • Histograms
  • Scatter diagrams
  • Run charts
Process Flow Analysis (Estimated Time: 1 hour)
  • Standard process flowcharts
  • Deployment process flowcharts



Click cover above to order Paperback Book or below for

RARA A Meeting Wizard's Approach Kindle e-Book

Click cover above to order Paperback Book or below for

TAPP Steps in Time Mgmt Kindle e-book

OPIE Project Planning and Implementation for Team - Only available as Kindle e-book on Amazon

Team Building Primer: A Start-up Guide for Developing Effective Teams, Committees, and Other Groups

Shirley Fine Lee's purpose is to help people and organizations increase capacity to produce results.

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