Attentive listening in
order to understand others, before responding, is important to effective
communication between people. Listen closely to the words that are spoken
as well as the emotion that the words or tone may convey. Then to insure
that what was heard is what was meant, repeat what
was said or rephrase the statements by putting the perceived meaning into
similar words. Be sure to acknowledge or reflect their feelings by
reflecting the original tone or stating the believed emotions surrounding
the other's statement.
communications, use a good word processing application to construct and
format he material. This will allow for using grammar and spell checking to
verify correctness of language. Be sure to proofread before sending it to
find potential misunderstandings of material and correct it to insure better
understanding by readers. Consider reading the material aloud to see how it
might sound in someone else's mind when reading it. In addition, if the
document is to be sent as an email, the text may be attached or copy/pasted
into the email body before sending.
When wanting to
demonstrate to a group how important words may be if the person talking and
the listener cannot see each other's body language, use a guessing game with
word cards or this purpose. To prepare for the activity, create index cards
with words to describe on each one (Suggestions include Apple, Book, Box,
Children, Flowers, Garbage, Grapes, Ice Cream, Pizza, Summer, Sunset,
Texas). When ready, ask one person to take a card with one of the words on
it and give a verbal description of what is on the paper. Tell them they
must concentrate on the careful choice of descriptive words relating to the
five senses (smell, touch, sight, sound). They must avoid any non-verbal
signals, such as hand movements or body language other as much as possible.
The others in the group must take turns guessing the word, within a
specified time limit, based only on the word clues given buy the cardholder.