Electronic Newsletter Issue 2004-07
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Some psychologists assert the impact of spoken communications made on others depends 7% on what is said, 38% on how it is said, and 55% on body language.
Attentive listening in order to understand others, before responding, is important to effective communication between people. Listen closely to the words that are spoken as well as the emotion that the words or tone may convey. Then to insure that what was heard is what was meant, repeat what was said or rephrase the statements by putting the perceived meaning into similar words. Be sure to acknowledge or reflect their feelings by reflecting the original tone or stating the believed emotions surrounding the other's statement.
When writing communications, use a good word processing application to construct and format he material. This will allow for using grammar and spell checking to verify correctness of language. Be sure to proofread before sending it to find potential misunderstandings of material and correct it to insure better understanding by readers. Consider reading the material aloud to see how it might sound in someone else's mind when reading it. In addition, if the document is to be sent as an email, the text may be attached or copy/pasted into the email body before sending.
Click here for detailed PC hints on-line.
When wanting to demonstrate to a group how important words may be if the person talking and the listener cannot see each other's body language, use a guessing game with word cards or this purpose. To prepare for the activity, create index cards with words to describe on each one (Suggestions include Apple, Book, Box, Children, Flowers, Garbage, Grapes, Ice Cream, Pizza, Summer, Sunset, Texas). When ready, ask one person to take a card with one of the words on it and give a verbal description of what is on the paper. Tell them they must concentrate on the careful choice of descriptive words relating to the five senses (smell, touch, sight, sound). They must avoid any non-verbal signals, such as hand movements or body language other as much as possible. The others in the group must take turns guessing the word, within a specified time limit, based only on the word clues given buy the cardholder.
"The most important thing in communication is to hear what isn't being said." - Peter Drucker
See 1-hour session topics below.
Do you need to get the creative juices flowing or learn to think things out in a new way? If this is what you need, then you want to attend this problem solving session!
Are you and those you work or live with having problems understanding each other or getting/taking directions? If you answered yes to either of these, then come learn to communicate!
To read details about these sessions or to register - click here.
For more information
on how these topics may help you or your organization,
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